Few things are more stressful than arriving at your destination only to discover that your suitcase hasn’t made the journey with you. Whether you’ve landed at Heathrow, Gatwick, or Stansted, misplaced luggage can throw your plans off balance — but knowing what to do next can make all the difference.
At Bromley Airport Transfers, we’ve helped countless travellers get home or to their hotels after frustrating travel delays. Here’s our step-by-step guide on what to do if your suitcase goes missing, and how to make the best of the situation.
1. Stay Calm and Head to the Baggage Desk
As soon as you realise your suitcase hasn’t appeared on the carousel, go directly to the airline’s baggage service desk. Provide your baggage claim tag (usually attached to your boarding pass) and explain the situation. The airline staff can track your bag’s last known location and start a Property Irregularity Report (PIR).
🧳 Tip: Take a photo of your suitcase before every trip — this helps airline staff identify it quickly.
2. Get a Reference Number and Contact Details
Always request a reference number for your lost luggage report. You’ll need it to check the status of your case online or by phone. Also, write down the name of the airline staff member who assisted you and keep all travel documents safe.
If you’ve booked a Bromley Airport Transfer, let your driver know about the delay. Our professional chauffeurs monitor flight arrivals and are always flexible when luggage delays occur — so you don’t need to worry about missing your ride.
3. File an Online Claim and Track Your Bag
Most airlines allow passengers to track their missing luggage via their website or mobile app. Enter your PIR reference to see updates in real time. Many bags are found and delivered within 24 to 48 hours, especially on short-haul flights.
If you’re staying at a hotel, ask reception to accept delivery of your suitcase on your behalf. If you’re heading home, Bromley Airport Transfers can help coordinate the timing of your next trip to the airport if your luggage needs to be collected personally.
4. Know Your Rights and Compensation Options
Under the Montreal Convention, airlines are liable for lost, delayed, or damaged baggage. Keep receipts for any essential purchases (like toiletries or clothing) and submit a claim to the airline for reimbursement.
Check your travel insurance policy as well — many policies cover emergency expenses and lost baggage compensation beyond what the airline offers.
5. Prevent It from Happening Again
While some things are out of your control, there are steps you can take to reduce the risk of future baggage mishaps:
- Use a distinctive luggage tag or strap for easy identification.
- Keep essentials and valuables in your hand luggage.
- Add an AirTag or luggage tracker inside your suitcase.
- Label your bag inside and out with your name, email, and phone number.
- Take photos of the contents and exterior of your bag for future claims.
Travel Smoothly with Bromley Airport Transfers
At Bromley Airport Transfers, we understand that travel days can be stressful — especially when luggage goes missing. That’s why we offer reliable, 24/7 airport transfer services from Bromley to all major London airports, including Heathrow, Gatwick, Stansted and London City.
Our drivers track your flight in real time, allowing us to adjust your pickup even if your baggage claim takes longer than expected. Whether you’re heading home or starting your holiday, we’re here to make your journey smooth, comfortable, and stress-free.
Book your next journey with Bromley Airport Transfers today and travel with confidence — no matter what surprises the airport throws your way.
